Family Support

Support for Families

On these pages, parents can find links and contact details that can provide appropriate guidance and support if and when it is needed. This meets Article 5 for the Rights of the child where parents and carers provide guidance and direction for their child as they grow up and Article 18 which makes clear that we must support parents by giving guidance and highlighting support services, giving any necessary help wherever needed to help raise their children.

If you have any concerns about a child then you can find information on who to contact by following this link. Remember, your call could mean the start of getting the right help to a family: Report a concern about a child

The website below gives information to parents on the integrated support the local authority can offer to young people and families who are in need.

Click here: Integrated Early Support Services

Support for Cost of Living 

Are you worried about the rising cost of energy bills, food, and transport? You are not alone, the cost of living is rising and this could have an impact on all aspects of your finances.

You may want help accessing welfare rights, benefits and debt advice, support getting all the money you're entitled to, or simply want to know more about the Government's recent support measures.

Whatever your money worries may be, the Local Authority have put together some useful information to help you.

Click Here: LA support for cost of living

Information, Advice and Support

Cheshire West and Chester Council now offer this new service. Since 1st September Parent Partnership Services (PPS) has evolved into Information, Advice and Support Services (IAS). Each IAS service will provide support similar to PPS, although the type of support and who is entitled to receive it has been expanded. To find out more, or for contact details either speak with Mrs Hughes ( our Family Liaision Mentor ), click on the web link below or download the PDF document on this page.

Treatment of Headlice

Treatment of nits: Parents can click on this useful link to Scottish Health that gives detailed information on the effective treatment of nits: Treatment of nits

Websites for general support

For information on Local Services: Cheshire West and Chester

For information on what benefits you may be entitled: Turn to us

For general advice on parenting issues and social events: Netmums

For information on Family / Marirage / Parent Support and General advice: Care for the Family

Support for Fathers: Fatherhood Institution

General adivce on most subjects: Citizens Advice

For Housing and Debt advice: Shelter

For debt advice: Capuk

Websites for Domestic Abuse support

Where to find help if you are an adult in Cheshire West and Chester: CWAC Help

Support for victims of Domestic Violence: Domestic Abuse in Cheshire West

Support and guidance from the Local Authority: Be Safe

Online support for Domestic Violence: Open the Door

Guidance from NHS and Live Well: Live Well

Domestic Abuse and Covid 19: Save Lives

Children and Family Court Advisory Support Services: CAFCASS

Women's Aid: Website click here

National Centre for Domestic Violence (NCDV) is 24 hour helpline which specialises with legal assistance to apply for emergency injunctions within 7-10 days of violent incident and only if eligible for legal aid (tel: 0844 8044 999 / text: 60777 / email: / Website: click here. To make a referral: click here.

NSPCC Domestic Abuse, Signs, Symptoms and Effects: Click here.

Websites for support with contact and legal issues

  • University of Law Chester, Contact 4 Kids 01483 2106066: click here
  • Rights for Women – National Family Law Advice Line 020 7251 6577: click here
  • Gingerbread – Lone Parents Support 0808 802 0925: click here
  • National Family Mediation Service 0300 4000 636: click here

Child Line School's Service

The ChildLine Schools Service has recently visited all our children in years 5 & 6 to  provide them with key messages about keeping safe.  It can be beneficial for these messages to be reinforced at home. The NSPCC has developed some guides for all parents of primary school aged children  to speak to your child about keeping safe – called the Underwear rule.

You can find guides to the Underwear Rule to help you have simple conversations about keeping safe from abuse at

You can speak to an advisor for further advice or request a hard-copy guide for parents and carers by phoning the NSPCC Helpline on 0808 800 5000. You can also visit for other advice on keeping your child safe.

Files to Download

‘Unlocking the Potential’